Many product warranties offered today leave customers without support and a product that is unsatisfactory. This is why Beachcomber has created a Guarantee that actually supports our customers. It ensures your satisfaction by eliminating exclusions and maximizing coverage.
We value being up front about the support we provide. We don’t want our customers to have to worry about their hot tub after the purchase has been made.
Every Beachcomber Hot Tub comes with a solid Guarantee, no matter where it is placed in our price ladder. We want everyone who purchases a Beachcomber to feel good about their purchase. That’s why we care about every hot tub customer, from the lowest priced to highest priced and everything in between.
We are happy to provide the support you need to have the best experience with your Beachcomber. This is why, for a small fee, all Beachcomber Guarantees are transferable to a new owner. The new owner can have the balance of your equipment and component Guarantee protection with a simple signature. However, do remember that Beachcomber hot tubs are portable and can be moved to your new home.
The lifetime structural guarantee is only to the original owner. (Beachcomber guarantees to the original owner that the structural laminated fiberglass composition of your hot tub will never leak). The remaining portion of the Beachcomber Standard Guarantee is transferrable once in the lifetime of the Guarantee.
Beachcomber is a privately owned company that makes its own decisions regarding the product and how it is sold. Our goal is to create an enjoyable hot tub buying experience for our customers. We are confident in our product and we don’t create pressure for our customers to buy. We know this philosophy works because we hear it directly from our customers.
From our ongoing studies with our Beachcomber Care group of people, they report that our customers have given Beachcomber a 98% referral rating. This means that they would recommend buying a Beachcomber Hot Tub to their friends and family, and this means everything to us!
The proof of whether or not our philosophy is correct, comes to us direct from our customers. From our ongoing studies with our Beachcomber Care group of people, they report that our customers have given Beachcomber a 98.4% referral rating. This means that they would recommend buying a Beachcomber Hot Tub to their family and friends, and this means a lot to us!